Michael Hoffman
Master of the Tornado of Business – Employee Engagement, Teamwork, Generational Differences, Leadership, Sales, Customer Service
Style
Explosively funny! Hilarious, engaging, entertaining and unique in his ability to reach people on an emotional and practical level at the same time. Behaviours and skills will change after time with Michael.
Books
Profile
Michael Hoffman, CSP* has been igniting Fortune 500 organizations with his workshops and keynotes for over a decade. His firm, Igniting Performance, is a Dallas-based training and consulting firm specializing in the areas of leadership, sales, and customer loyalty. From small independent entrepreneurs to blue chips, Michael can count companies such as IBM, EDS, Microsoft, ExxonMobil, State Farm, AFLAC, VHA, Capital One, Oracle, and most recently numerous events with BMO Bank of Montreal and hundreds more as not only clients but repeat customers. Using his performance comedy and interactive delivery, he has conducted extensive personal and professional development seminars for thousands of people across the United States and abroad. Michael brings a one-of-a-kind background to the stage: waiter, disk jockey, entrepreneur, TV host, salesperson, sales manager, human resource generalist, and national sales trainer.
As a father of four: three girls – 22, 21, 19 and a son 18, Michael is committed to igniting performance in your business (or any other excuse to get him out of the house.) He, his wife of 27 years, and his children reside in Carrollton, Texas. Effective training combines the right informational tools with the right motivation. Motivation alone is fleeting, but the right tools without motivation are lifeless. Michael delivers both.
Clients Comments
“Exactly what we had hoped for – high energy, interactive and most of all, informative! Kudos are still pouring in from the attendees. Your commitment to learn about our industry, customers, and objectives had a huge impact on the success of the event.”
–The Event Management Team, EDS
"...absolutely the best, most caring, coaching, and energetic instructor I've ever had... Every salesperson in the company needs to hear this presentation."
–Alltel
“Presenters like you, with real world experience and enthusiasm, add a level of credibility which our employees truly appreciate. We are experiencing - first hand - positive exchange of ideas on how to leverage customer satisfaction amongst our 500+ people.”
–Olivette Fulton-Whipple, Center Director, IBM Dallas Customer Service Center
"Our Sales Team not only enjoyed, but benefitted from your well chosen remarks last week at our late summer meeting. It is always good to have someone in front of them who "has carried the bag". Your comments were real, meaningful and delivered in the typical down-to-earth style of the transplanted pro from California to Texas. Michael, keep up the good work and continued success in helping people get better on purpose." - Canadian Manufacturing Company, September 2010
"Michael is always wonderful and our branch network team just love him. In fact one of our panelists talked about how she applied what he spoke about in a previous conference. The importance of managing the tornado came up a couple of times. He makes a lasting and positive impression and always connects with our branch team." - Executive, Leading Canadian Financial Institution, Conference 2011
Topics
- EMPLOYEE ENGAGEMENT AND RETENTION - ANYTHING YOU DO IS EVERYTHING YOU DO
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How to create and support an environment and culture within an organization that brings out people's passion, loyalty, commitment and caring of the organization. People need to feel that the organization they work for cares about them specifically. If they feel that...they will move heaven and earth for the organization and be happiest in their work.
In our jobs we face everything from "job descriptions that don't come close to reality" to "dealing with the gamut of customers from Joan of Arc to Attila the Hun". In this audience participation session, we'll discover what it takes to approach anything that life has to throw. Michael’s methods will have you laughing in the aisles and impacting your performance. This is the perfect program for an opening keynote to ignite your audience or the perfect closing to send your people out with a bang!
- THE SALES SECRETS OF THE ONE PERCENTERS
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There simply is not a more direct connection to the ability to make money at selling than your ability to build value. This session allows you to tap into the techniques that the top percent of sales people execute “on purpose” everyday to reach maximum results.
- COACHING WITHIN THE TORNADO: IGNITION STRATEGIES FOR LEADERSHIP
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Why is it that for some leaders we would gladly run through a burning building, while for others we would rather remain inside the burning building? Because great leaders understand that they have the ability to either ignite or extinguish the productivity of their people. This module focuses on the specific coaching skills needed to be a more effective manager, and leader in the performance cycle. This interactive working breakout session is the perfect fit for any leadership group.
- THE GUEST!: IGNITING A CUSTOMER FOCUSED CULTURE
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This is an acclaimed celebration of the impact we have on each other and our customers. In this hilarious and interactive multimedia keynote presentation, you’ll address issues with tactics for getting your business customers, both internal and external, to feel like a welcomed guest in your home. By the conclusion you'll be excited about the position you hold and ready to apply the tactical skills and approaches you need to work with your "guests" at the home front. This presentation is exactly what’s needed to celebrate and energize your customer service people.