Authority on the Best Practices of Sam Walton & Wal-Mart; Author
Supreme confidence; superb story-teller; brings unique, excellent experience to bring to the table; professional and grounded platform delivery.



Michael Bergdahl is a professional international business speaker, author and turnaround specialist.
Bergdahl worked in Bentonville, Arkansas for Wal-Mart, as the Director of “People” for the headquarters office, where he worked directly with Wal-Mart’s founder Sam Walton. It was Sam Walton who gave Bergdahl the nickname, “Bird Dawg!”
Previous to Wal-Mart he worked in the FMCG Industry for PepsiCo’s Frito-Lay Division in the sales organization and headquarters staff assignments. He’s an experienced turnaround specialist who participated in two successful business turnarounds at American Eagle Outfitters and Waste Management.
Wal-Mart/ Sam Walton Authority
Michael Bergdahl is considered an authority on the best practices of Wal-Mart and Sam Walton. He has appeared on CNN, CNBC, CNN FN, MSNBC, CNN International, Univision, CBS National Radio and Bloomberg TV.
He has participated in internationally televised news debates on “Power Lunch”, “On the Money”, “Morning Call”, and “Closing Bell”. Articles written by him, and articles written by others about him and his books, have appeared in business newspapers and magazines around the world.
Bergdahl runs a LinkedIn discussion group called, “Wal-Mart’s Best Practices” which has 1700 worldwide members who are retailers, product manufacturers / suppliers, supply chain professionals, college students & college professors.
His Books
He wrote his first book about “The Strategies of the World’s Largest Retailer”, entitled: What I Learned from Sam Walton: How to Compete and Thrive in a Wal-Mart World. His second book is written about “The Tactics of the World’s Richest Man”, entitled, The 10 Rules of Sam Walton: Success Secrets for Remarkable Results. Note: Rob Walton, the current Chairman of the Board of Wal-Mart and son of Sam Walton, wrote the Foreword for “The 10 Rules of Sam Walton” book.
Both of these books were published and distributed internationally by John Wiley & Sons. Translated versions of his books are available in Russian, Thai, Indonesian, Korean, Simplified Chinese, Traditional Chinese, Vietnamese, and Spanish. His first book has also been published by John Wiley & Sons in English in India.
Professional International Speaker
He has spoken professionally in cities on six continents including:
* Brisbane, Australia * Beijing, China * Melbourne, Australia * Vancouver, British Columbia *
* Toronto, Ontario * Mont Tremblant, Quebec * Caracas, Venezuela *
* Bogotá, Colombia * Panama City, Panama * Cologne, Germany * Istanbul, Turkey *
* Malaga, Spain * Moscow, Russia * Port Douglas, Australia * Santiago, Chile *
* Durban, South Africa * Kiev, Ukraine * Valladolid, Spain * Skopje, Macedonia *
* Belgrade, Serbia * Jeddah, Saudi, Arabia * Dubai, United Arab Emirates *
* and cities across the USA *.
His Speeches & Master Classes
Michael Bergdahl is a professional international business speaker with substance, who is one part business, one part inspiration and one part storyteller.
He customizes his speeches or workshops to fit the conference theme, and he designs his messages to teach others the Best Practices of Wal-Mart. He presents Keynote Speeches, half day programs, and full day “Master Classes”. In his speech, “Growing Your Business the Sam Walton and Wal-Mart Way” (a.k.a. Picking Wal-Mart’s POCKETS), Bergdahl unveils the best practices of Wal-Mart, and the success secrets of Sam Walton. Audience members will learn the “Tactics of the World’s Richest Man”, Sam Walton”, and the “Strategies of Wal-Mart, the World’s Largest Retailer.”
His Audiences
Michael Bergdahl has spoken at association and business conferences, in the USA and Internationally to Retailers, Non-Retailers, Manufacturers and Suppliers.
He speaks to a wide variety of audiences including Sales, Customer Service, IT, Supply Chain/Logistics, Franchisees, Financial Services, Real Estate Developers, Property Managers, Leasing Agents, Retail Managers, Brand/Marketing Professionals, Human Resources, Plant Managers, Engineers, DC Managers, Operations Managers, Product Manufacturers / Suppliers / Buyers, Pharmacists, Bankers, Credit Union Directors, Presidents, Entrepreneurs, College Professors & College Students, CEO’s, CIO’s, CTO’s, and CFO’s.
He has spoken at events for Wal-Mart’s current suppliers, and its direct competitors, who are interested in improving their ability to compete successfully in a Wal-Mart World!
“Many thanks for a sensational session, you brought the conference home in a way that only someone of your caliber and experience could. All of our members and suppliers did enjoy your talk and got a lot out of it. My members, suppliers and staff are pumped up and filled with optimism for the future, and I am extremely pleased as your comments validated the strategy we have developed for these Pharmacies.” - John J Koot, Executive Director, Chemmart Pharmacies®, Australia
“Michael Bergdahl is not a public speaker...he is a storyteller…every great speaker is a storyteller. He makes a point and tells a story. Whether it’s a keynote, luncheon or after dinner speech, Bergdahl might very well be your man!” - Bill Gove, First President of the National Speakers Association
“When was the last time a speaker held your attention for three hours?” - Jim Barr, Nationwide Insurance
“Your presentation was right on target for our group. You have an ability to make the stories come alive and relate to the audience.” - Al Pell, Anchor, AgDay Television
“By understanding exactly what I was looking for, you provided us with an extremely informative and entertaining presentation. Thank you for your expertise”
- Marlo Alpern, BASF Corporation
“We have been extremely pleased with the reaction from attendees – high marks all around for your program content…your participation was key. Congratulations on a job well done!”
- Rebecca Mangan, The Electrification Council
“Your keynote presentation met and exceeded every expectation! You were dynamic and motivational. Your expertise made a difference in the lives of many people.” -
Vaughn Benjamin, Vice President, Media Credit Association
“Your presentation fit the bill exactly! Your experiences and insights gave everyone something to take away and apply.” - Kendra Resler, President, Mid America NAMA
“Your presentation was right on target. Your energy level and your sense of humor added to each workshop.” - Florence LaHood, Advertising Manager, Agway Retail Services
Experience, insight, and a powerful, personable presence combine to make Michael Bergdahl the must-have speaker for any business that's serious about competing in today's market. With an upbeat, high-energy style that entertains as it teaches, Bergdahl makes complex business strategies and tactics easy to understand and apply. Following are links to details and descriptions of five of Michael Bergdahl's most powerful and popular speeches. MODERATOR/PANEL DISCUSSION: Bergdahl is available to supplement this speech by either moderating a panel discussion or participating in a panel discussion. BOOK SIGNING: This program can be supplemented by providing conference participants with a copy of one or both of Michael Bergdahl’s books:
Sam Walton's Strategies for Business Success in Tough Economic Times© "Wouldn’t it be great to learn Sam Walton’s success strategies? Now you can!"
Did you know that when he died, Sam Walton, the founder of Wal-Mart, was the world’s richest man? Interestingly, when he started his business he faced adversity that almost led to failure. You see, he had an economic crisis when bankers refused to lend him money, and some of his product suppliers created a credit crisis for him when they forced him to agree to pay cash on delivery before they would ship products to his stores. It seemed everyone lacked confidence in his business strategy at a time when he needed to count on their support the most.
For Sam Walton to succeed, in those early and difficult days, took a singularity of focus, passionate leadership, and a never say die attitude! He had to overcome his own fear of failure and refocus himself on what to do to succeed. In the end he overcame all of those early obstacles, his own fears, and the cynicism of all of those early naysayers, who incorrectly predicted his demise. Sam Walton had the last laugh as he grew his business from a single store to become the world’s largest company. Along the way he also became the world’s richest man!
Wouldn’t it be great to learn Sam Walton’s success strategies? Now you can! In this speech, Michael Bergdahl will review not only the strategies, but the tactics followed by Sam Walton to overcome what appeared to be an insurmountable cash and credit crisis, that threatened the viability of his business. Audience members will learn his 7 core strategies and the 10 self-professed leadership rules he followed to grow his business.
Picking Wal-Mart’s “POCKETS”© “Strategies of the World’s Largest Company”
THE SPEECH: Based on his first book, What I learned from Sam Walton: How to Compete & Thrive in a Wal-Mart World, this speech reveals “The Wal-Mart Way” through a discussion of the 7 key strategies of Wal-Mart. Using storytelling, humor, inspiration and his real world experience working with Sam Walton as examples, Bergdahl unveils those seven strategies. He uses the acronym, “P.O.C.K.E.T.S.”, which stands for Price, Operations, Culture, Key Item Promotion, Expenses, Talent and Service. Bergdahl believes, “Finding your unique niche in the marketplace or “POCKETS” is the key to success no matter what market or business you are competing in!”
In this speech he explains the key to each of Wal-Mart’s seven strategies, and the Best Practices, that have made Wal-Mart the World’s Largest Company. More importantly, Bergdahl will discuss specific strategies that audience members can take away from “The Wal-Mart Way” to make their businesses even more successful. Conference participants will learn techniques other companies have used successfully to compete, survive and thrive in a Wal-Mart World! He also reviews a checklist of success strategies and tactics audience members can implement in their businesses immediately upon return. Whether your conference participants love Wal-Mart, or hate Wal-Mart, if they are in business anywhere around the globe, they will benefit by “Picking Wal-Marts POCKETS!” Note: Bergdahl will tailor his remarks to support your brand and conference theme!
The 10 Rules of Sam Walton© “Tactics of the World’s Richest Man”
THE SPEECH: In Michael Bergdahl's book called, The 10 Rules of Sam Walton: Success Secrets for Remarkable Results, he unveils the tactics of the world's most successful entrepreneur.
In this speech, he discusses Sam Walton's 10 self-professed rules for success, which Walton embraced as he grew Wal-Mart from a single store to a 7000+ store global enterprise. Did you know that when he died Sam Walton was the world’s richest man? He was worth US$100 billion which at the time was almost double the wealth of Bill Gates! Conference participants really want to learn the success secrets followed by the world’s wealthiest man and now they can!
Based on his second book, The 10 Rules of Sam Walton, Michael Bergdahl will discuss “The Sam Walton Way” through a discussion of the tactics behind Sam Walton’s self-professed rules for entrepreneurial success. Sam Walton credited these 10 rules as the reason he became the World’s Richest Man.
Your conference participants will gain actionable ideas, from the tactics followed by Sam Walton, which they can adapt, and utilize in their businesses and personal lives. In this speech, Bergdahl uses great stories only an insider can tell about Sam Walton’s unique brand of leadership! Note: Bergdahl always tailors his speech to support your brand and conference theme!
Growing Your Business “The Sam Walton & Wal-Mart Way”© “Wal-Mart is a Logistics, Distribution and IT driven company that also has Retail Stores.”
THE SPEECH: When he died, Sam Walton was the wealthiest man in the world with an estate worth over US$100 billion dollars! How did he achieve such phenomenal success in just over 30 years? How does Wal-Mart focus its 2 million employees, 7100 stores and 120 massive distribution centers? What were Sam Walton’s secrets for growing Wal-Mart to become the world’s largest company?
Wal-Mart’s successful growth is a result of specific strategies and tactics put in place long ago by the company founder, Sam Walton. Sam Walton had a vision, a specific game plan, and rules upon which he focused his team to grow his business. In this speech Bergdahl discusses the success strategies and tactics of “The Sam Walton and Wal-Mart Way.”
Audience members will learn the success secrets of the world’s most successful merchant, Sam Walton, and the best practices of the world’s largest company, Wal-Mart. The focus of this program is to help audience members transfer the knowledge gained into action to grow their own businesses, through innovation, risk taking, and thinking outside the box “The Sam Walton & Wal-Mart Way.”
AntidisestablishmentWalMartarianism©
THE SPEECH: “Antidisestablishmentwalmartarianism” is a term coined by Michael Bergdahl, a 26 year HR Professional, who defines it as, “the opposition by Wal-Mart’s leaders to the unionization of its non-union workforce anywhere in the world!”
As the “Director of People” at Wal-Mart, Bergdahl had the chance to work directly with the founder of Wal-Mart, Sam Walton, from whom he learned firsthand the behind the scenes story of the famous Wal-Mart culture.”
In this speech Bergdahl describes the ongoing battle between union organizers and Wal-Mart’s leaders, and why after decades of effort not one of the more than 4000 USA Wal-Mart stores has a collective bargaining agreement. This is a remarkable accomplishment given the fact that the company has been under a corporate union campaign for decades. Bergdahl believes Wal-Mart has no choice but to battle unionization, because remaining union-free is not only the key to the company’s continued profitability, it may also be the key to its long term survival!
Why are the unions so interested in organizing Wal-Mart’s employees? Why are Wal-Mart’s leaders such adamant antidistablishmentwalmartarians? In this speech he answers these questions as he reviews, “The Wal-Mart Way,” and its employee relations practices that have contributed to maintaining its non-union status.
Audience members will learn some of the inside leadership secrets of “The Sam Walton Way” which are utilized to this day by company leaders. Bergdahl reviews Wal-Mart’s “best people practices” that have contributed to Wal-Mart becoming the world’s largest company, and which have helped keep its stores union-free!
Change/Challenge/Choice© “Because yesterday’s success is no guarantee of success tomorrow, your team has to adapt & change now or risk failure in the future!”
THE SPEECH: Competition with manufacturers from countries like China is brutal. The manufacturing world as you’ve known it has changed and you and your team must be willing to Change also, if you intend to survive. The Challenge for manufacturers of products is what to do to re-level the playing field. In order to succeed you and your team must make the Choice do what’s necessary to reinvent your business, and the way people think, to remain successful.
The fact is that competition is more difficult than ever before. Those who are used to simply picking up the fruit of their labors right off the ground or from the branches within closest reach are finding that success today requires that people stretch and even climb up into the branches to gather the highest hanging fruit to succeed. Unfortunately, Change is always hard for people, which adds to the Challenge faced by organizations forced to make the Choice to reinvent their business in order to compete, survive and thrive in this complex and competitive world. In this speech, Change/Challenge/Choice, Bergdahl will discuss the following strategies:
CHANGE
• Get Efficient - you’re going to need to produce more with less people.
• Benchmark Best Practices – seek out the ideas used by other manufacturers
• Innovate – grow revenue by getting creative with products, services and service enhancements, technology, strategy and tactics. Brainstorm new ideas – new markets, services, bundling products, delivery, in-sourcing.
CHALLENGE
• Continuously Improve – empower people to improve every area of your operation
• Increase Productivity – improve “internal and external” customer service
• Control Expenses - teach everyone in your organization to manage costs
CHOICE
• Continuously Learn – learn from and imitate the success of others
• Leverage People – tap into the creativity of your own people and change the way they think, focus everyone on your brand and a common agenda - “Your people make the difference.”
• Focus on your Competencies – play to your strengths and shore up your weaknesses
• Customer Partnerships – become the supplier of choice, by asking your customers what kind of products and services they need, when they need them and what you can do to partner with them.