Kit Grant
Leadership, Customer Service, Teamwork, Accountability and Change
Style
Bob Newhart meets management guru! Kit is a highly animated and energetic presenter whose pithy and hilarious observations about human behaviour really hit home. Fun!
Profile
Since 1976 clinical psychologist Kit Grant has helped people build interpersonal skills, primarily in the areas of sales and customer service. Kit's hilarious platform style has resonated with half a million people in 11 countries and on four continents. He is one of 12 Canadians to have earned the Certified Speaking Professional designation from the National Speakers Association. His corporate clients read like a Who's Who of North American businesses and his insights apply to both personal and professional situations. Kit cajoles people into blasting through their comfort zones and taking responsibility for their results.
Having worked as a psychologist in health care, a counsellor in the education system and a manager in the hospitality industry, Kit brings a broad perspective. He customizes his material to meet the specific needs of clients, whether he is keynoting or training.
His topics include, “So Much to Do … So Little Time,” “How to Handle Stress and Anger” and “Developing Your Customer Service Strategy.” Warning: Laughter runs rampant during Kit's presentations. Retain his services with this in mind!
Clients Comments
“Countless delegates told me your keynote address on Strategic Selling and your workshops on Winning With People were the best they had ever experienced. Calls continue to arrive weeks after the conference and many have suggested you become a permanent fixture at future events." Andrew Pierce, Marketing Manager, United Van Lines (Canada), Mississauga, ON
Topics
- THE CUSTOMER IS NOT ALWAYS RIGHT! ... You Get The Results You Deserve
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Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.
- STILL FLAILING AFTER ALL THESE YEARS? ... Success Through Responsibility
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Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.
- IT'S NOT MY FAULT! ... Why Are They Being So Difficult?
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Kit identifies how different perspectives on life and relationships are both important and challenging. Getting results requires increased understanding of the strengths, limitations, motivators and de-motivators of each person. Your people will never be quite the same after this session as Kit's humorous examples from both personal and professional situations will have them "rolling in the aisles".
- WHO'S THE BOSS? ... The Manager As A Coach
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Kit demonstrates the roles of coach, mentor and counsellor to enable today's leader to get the best from each individual. Rewarding performance fairly allows people to understand and appreciate the principles of continuous improvement.