Jo'Ann Alderson
The definitive resource for communications excellence.
Style
Down to earth, passionate, humorous and a powerhouse of information and experience, when it comes to connecting Jo’Ann knows her stuff.
Books
Profile
Gather successful people from all walks of life and you’ll discover they have one thing in common: Communication excellence.
Meet Jo’Ann Alderson, the spark that brings the new language of success to corporate leaders and business professionals. An insightful, engaging keynote speaker, workshop facilitator and executive coach, she is the creator of the “Faceless Communications” concept, helping clients exceed sales targets, increase customer satisfaction, and create business models that drive profitability and growth.
Since 1987, Jo’Ann’s depth of knowledge and expertise has been a shot of communications adrenalin with leading Fortune 500 companies, large and small businesses, as well as the governments of Japan, Latin America, Canada, the United States and the Caribbean.
Scores of clients, including IBM, Nokia, Procter and Gamble, AT&T, Nestle, Thomas Cook Financial Services, Canadian Securities, the CAA, Mercedes Benz, Liz Claiborne and The Royal Bank have measurably surpassed their goals through her guided expertise. On the Board of Governors and Patient Care Quality Committee of Mt. Sinai Hospital Jo’Ann’s professional career is enhanced with a Certification in Leadership and Sales Effectiveness from Management Resource Group, Boston and The McQuaig Institute in Toronto.
Jo’Ann has completed Coaches Training International, is on the roster The Brickenden Speakers Bureau and New York’s International Quality and Productivity Center where she serves on the Call Centre Advisory Committee. A Professional Member of the Canadian Speakers’ Association
Clients Comments
"You are the Oprah of your industry."
~L. S., Nestle World Markets Australia
"The day after your workshop one of our reps made IBM's largest sale ever over the telephone."
~S. H. IBM Canada
"WOW! What excellent feedback. This might be a first, people wanting the session to be longer."
~T. D. Director of Organizational Development, Mt. Sinai Hospital
"There are consultants and then there are consultants - we like working with the best and that's why you're here."
~A. G. Marketing
Kwik Kopy Printing
"I was reflecting on my career last night and want to thank you for all of the advice you shared. Every word has been worth gold. Thanks."
~ C.M., Honda Canada Inc.
"You provided useful, practical information for immediate results with my team."
~ D.R. Bristol-Myers Squibb
"The proof is in the pudding and we have the proof. Through your program and guidance we achieved top standing in service excellence across our industry and across the country."
~ B.R. Thomas Cook Financial
Topics
- Get Ready To Be Inspired
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Jo'Ann Alderson has devoted her unparalleled career to building businesses through the nuances of communications excellence. A leading keynote speaker on the faceless world of communication, she has a soaring vision that inspires audiences to change and grow.
For conference speaking, annual meetings and keynotes, Jo'Ann Alderson delivers a keynote that is tailored to your team, aligned with your goals. Whatever your objective, Jo'Ann will tap into innovative strategies, unique insights and deliver a fresh set of techniques that will take you to a whole new level of success. Jo'Ann will empower, motivate and captivate your audience. She is excitement personified. - Welcome to the Faceless World
- We connect at warp speed. Abbreviate sentences to sound-bites. Call more than we meet. Fire off blunt e-mails. Avoid the phone. Transactions trump relationships…at the risk of losing sales. Rethink the send button as communications expert and leading authority in faceless connections, Jo'Ann Alderson, unveils what messages we're really sending and receiving.
- Selling in the Faceless World
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The complex, ever-evolving world of communication has sales and customer service professionals questioning. What to say? What to leave out? Who to copy? When to send? Which medium to use? Selling in the Faceless World workshop provides answers. This program delivers the tools and techniques sales professionals need to generate leads, boost business, STRENGTHEN teamwork and build customer relationships.
TOPICS
Master the Changing Face of Communication
Talk or Text - How to Choose the Medium
Get Through To People
Turn "I'm Not Interested" Into "Tell Me More"
Plan Your Message For Maximum Results
Qualify Prospects Before You Make the Appointment
Overcome Visual and Verbal Traits That Sabotage
Communication
Talk So That People Listen - Customer Service in the Faceless World
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Customer Service in all of its forms leaves a lasting impression of a company and of the people who work for it. The power of professional, proactive employees who are knowledge and solution focused can mean the difference between an inquiry and sale, a problem and a solution, a bill paid or an amount still owed.
Whether you are laying the foundation for customer excellence or you need to know how to deal with demanding customers and difficult people, our workshops deliver the skills and techniques to help you succeed.
TOPICS
Communicate With Confidence, Competence and Consistency
Overcome Traits That Sabotage Communication
Take Command, Guide Conversation and Resolve Customer Complaints
Achieve the Right Balance of Efficiency and Service Quality
Handle Challenging Customers
Diffuse Anger and Cultivate Cooperation
Say "No" With a Twist of the Positive - Connecting in the Faceless World
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In the new working world, it is more critical than ever to know the hallmarks of communication that convey professionalism. Without exception every word and gesture conveys an image. And small improvements make a big difference. This program is designed for every person who comes in contact with the public - be it a client, coworker, customer, or colleague.
TOPICS
Make a Memorable First Impression
Take Inventory Of The Images You Project
Overcome Visual Traits That Sabotage Communication
Maximize Your Verbal And Vocal Effectiveness
Master The Art Of Conversation
Understand What Works Today - Business Wear or Business Casual
Finesse The Finer Points Of Business Etiquette and Corporate Protocol
- Powerful Presentations in the Faceless World
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Technology can energize your presentations, drive sales and improve customer relationships. It can make your message more memorable. Yet technology when used incorrectly can close the door you're trying to open. Before you deliver another presentation learn how to capture people's attention with a message that is concise, persuasive and meaningful.
TOPICS
Engage Your Audience
Reduce Pre-Presentation Jitters
Maximize Your Time On Stage
Position Yourself with Power and Presence
Deal with a Difficult Audience
Master the Mediums
13 Must-Knows Before Your Next Presentation
Close Every Presentation with a Positive Outcome
Achieve the Results You Want
Accelerate Your Success - Managing & Leading in the Faceless World
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It is one thing to inspire the team. It is completely another to communicate goals, define performance requirements and gain commitment from people you can not see. Separated by distance, operating in a range of time zones, juggling geographical boundaries and coping with linguistic differences is only the beginning of the challenges you face in the faceless world! To build camaraderie and achieve results you need to select the best communication medium, choose the best communication method, and rely on the best communication practices.
Topics
Unlock the secrets to people and productivity
Foster growth and accountability
Create a work environment that is informed, involved and innovative
Communicate with ease and impact – even when under pressure
Listen between the lines and beyond the words
4 factors that contribute to the leadership style you project
Deal with difficult behaviors and poor performance
Identify leadership practices that are essential for effectiveness in your job