Darci Lang
Focus on the 90% - Magnifying your Attitude; Motivating Others; Client FOCUSed Service
Style
Darci is just a breath of fresh air. Completely engaging with entirely relevant, practical tips and techniques on customer service, performance and motivation delivered in an entertaining manner with grace and confidence.
Books
Profile
Darci has been invited to speak to numerous government departments, conferences, staff functions and development days. She shares an easy to apply message that relates to all. The message is simple; you have a choice when it comes to your attitude, professionally and personally. The choices you make effect yourself and your team.
A positive attitude is the foundation of Darci's success. She has owned and operated three separate companies, worked with others and managed many different people. As owner of X-L Enterprises and past owner of the award winning Mallabar Tuxedo Rentals in Regina, Darci understands that working effectively within an area or unit requires you to work on yourself first.
As the demand increased for Darci to tell her personal story of turning business into success she turned to professional speaking and training - her third business endeavor. She then started to share her "Focusing on the 90%" message and others wanted to hear about her life story as well. She has been speaking and training for over 17 years. Darci is proud to call Regina home. She is wife to Darren and mom to Jayda and John.
Her dedication and entrepreneurial skill have paid off. She is now a best selling author with her book "Focus on the 90%". One simple tool to change the way you view your life." Darci has won The Saskatchewan Woman Entrepreneur of the Year Award and an Achieving Business Excellence (ABEX) Award. She was a finalist in the Canadian Woman of the Year Award and a three-time nominee for the nationally recognized Entrepreneur and Young Entrepreneur of the Year Awards.
She is truly someone who walks the talk.
Clients Comments
"The response to Darci's presentation at our staff meeting was extremely positive and although I am not surprised, I am a bit awestruck by the level of emotion expressed in the event evaluations and deep value people took away from her message. Without a doubt, Darci is motivational - she is also a no nonsense Reality-Check Task Master!" - Jennifer Redston, Saskatchewan Ministry of Environment
"I have had the chance to listen to several customer service experts at conferences in Canada and the USA. Your presentation is among the best I have attended. Your down to earth, grassroots approach and the fact that you are not just another consultant makes you credible with people that are in the front lines. You have been there!"
- Shell Canada
"Our Para-Optometric Division had the pleasure of listening to Darci Lang speak at our last convention. Not only was it informative and uplifting, it was one of the most talked about lectures we have had in a number of years.…Her lecture leaves you feeling powerful, and ready to overcome obstacles in your daily routine, one which sometimes becomes just that, routine."
Saskatchewan Para-Optometric Division
"It was the most invigorating, insightful and informative customer service presentation I have had the pleasure of hearing. It should be a mandatory part of every businesses training program"
- Eastshore Credit Union
"Darci, you rate a 10. I have attended many conventions and heard equally as many motivational speakers. I can honestly say I have not enjoyed any as much as I enjoyed your presentation….Also, the fact that you took the time to get information on some of our members, allowed you to better interact with your audience, and made your presentation that much more personal."
- Alberta Rural Administrators Association Conference
Feedback has been excellent, with many saying it
was the best Teamwork Day by far. I just wish we
could have booked you for two days instead of the
one so we could have more time with you –
Markham loves you!
-Rick Dominico, Town of Markham
"I cannot tell you how many people have positively commented on your presentation or how many times I've raved about it to others and it's only 3:15 the day after! You are living example, for me, of what I need to change and even how I can start off with my 'time' outside of the house to gain my 90% and leave my 10% outside of those doors! I truly thank you for making a difference. - Valerie Lukash, Sasktel
"You inspired and motivated many of our future leaders in this Department and the federal government and I believe that by leading with this principle, we can cultivate a strong and committed workforce within the department to drive our future initiatives forward" - Robert S. Walker, National Defence Managers' Network
"Darci Lang's message was warmly accepted and heard by our group. In the days and weeks since then, I notice that people still have their magnifying glass at their desks, and I often hear a reminder to focus on the 90%....both of these prove that the message was important enough to remember and 'own', and delivered expertly! I encourage other work groups, or really any group to take the opportunity to listen and learn from Darci! - John Boyle, FCC
Topics
- FOCUS ON THE 90%
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Darci will ask one simple question throughout her humorous and though-provoking presentation. Where do you focus your magnifying glass, on the 90% that is positive in your life or the 105 that is not?
How do you know where your focus is?
- What do you say about your job on the coffee break and at the end of the day?
- How do you interact with the 90% and the 10% at work?
- How do you feel about "serving" clients all day?
- How do you feel about yourself?
- What do you give to your family at the end of the day? Your 90% or your 10%?
The Presentation:
Darci will challenge the audience with the fact that we do have a choice in how we view our lives. This idea of seeing the positives in their lives is something that we all know works. We know we should do it more but the ultimate challenge is....are we doing it? If we aren't, how can we start to see our lives in a more positive way?
Each audience member receives their own magnifying glass and a strong reminder that life is short and only they can choose how they live their life.
- MOTIVATING OTHERS
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Focus on the 90% of employees’ traits that are productive, rather than the not so productive traits; the power of the golden rule in managing people; the magic of respect; environmental factors that contribute to high productivity; techniques to reconnect with your employees; setting the tone for the team
- CLIENT 'FOCUS'ED SERVICE
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No-Cost action plans for increased customer satisfaction; the role of the customer in the success of your organization; tips on how to build and keep relationships with your customers.